Every PAWSH HOUSE creation is crafted with exceptional care by skilled artisans using premium materials, traditional techniques and thoughtful attention to detail.
Because many of our pieces are handcrafted, limited-edition or one-of-a-kind, each creation possesses its own individual character. Our warranty reflects our commitment to craftsmanship while recognizing the unique nature of artisanal work.
PAWSH HOUSE warrants that each product will be free from defects in craftsmanship at the time of delivery and upon normal, intended use.
Should a genuine craftsmanship defect be identified, the House will carefully review the matter and, where appropriate, provide a suitable resolution in accordance with this Warranty and applicable law.
Clients are kindly asked to inspect their purchase immediately upon delivery. Any concern relating to a possible craftsmanship defect must be reported to PAWSH HOUSE within 48 hours of confirmed delivery.
To begin a warranty review, please email concierge@pawshhouse.com and include your full name, order number, description of the concern, clear photographs of the complete item, close-up photographs of the affected area and photographs of the original packaging where relevant. Please retain the product and all original packaging until the review has been completed.
Subject to review by PAWSH HOUSE, this warranty may apply to verified defects in craftsmanship, including manufacturing or construction flaws, faults resulting from the artisan production process and defects present upon delivery that affect the intended function of the product. Each claim is assessed individually.
This warranty does not apply to normal wear and ageing, natural variations in colour, grain, texture or finish, characteristics inherent to handcrafted products, environmental changes, improper use, misuse, accidental damage, pet chewing or scratching, failure to follow care recommendations, unauthorized alterations or repairs, or damage occurring after delivery due to improper storage or handling. Handcrafted variations are not considered defects.
Custom commissions, personalized creations and made-to-order pieces remain protected against verified defects in craftsmanship but cannot be returned or exchanged because of personal preference, design selection, colour choice or change of mind, except where required by applicable law.
Once your request has been received, PAWSH HOUSE will carefully assess the information provided. Additional photographs or inspection may be requested. Items should never be returned without prior written authorization.
If PAWSH HOUSE determines that a valid craftsmanship defect exists, the House may, where appropriate, repair the item, replace the item, provide store credit or refund the original purchase price. The remedy depends on the nature of the concern, availability of materials and whether the piece is limited-edition, one-of-a-kind or capable of being recreated.
This warranty applies only to the original purchaser unless otherwise required by law. Except where prohibited by law, PAWSH HOUSE shall not be responsible for indirect, incidental or consequential damages. Nothing in this Warranty limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable Ontario or Canadian law.
For warranty enquiries or to initiate a warranty review, please contact concierge@pawshhouse.com.
Every enquiry is personally reviewed by the House, and we are committed to resolving legitimate craftsmanship concerns with the same care and consideration that goes into creating each PAWSH HOUSE piece.